why is my square transfer suspended

What if I dont have all the requested information? And now they suspended my account. Read more about how Square keeps your business safe. If youd prefer not to provide this information, you may attempt to refund the transactions and the associated fees and request payment from your customer(s) outside of Square. For these, you are not required to give an answer. We like to make signing up for an account as easy as possible, so we dont require this information at signup. Why didnt you ask for this information when I signed up for Square? Yes. Once youve submitted all requested documentation, our Account Services team begins a review of your account. Please fill in the provided form to the best of your ability. Follow the instructions on this page. We are committed, however, to helping you process transactions in a way that keeps your business safe. How long does the account review process take? If you don't have admin rights, please let site owner to start the workflow. I have processed 5$ from my own credit card and 200$ from my sister's card to test online charges from US and abroad as I intend to offer my services worldwide. How can I send them to you? Find answers to commonly asked questions about your Square account or suspended deposits. If that doesnt help, try using a different browser or device. To upload your documents, select Continue. If you dont have three months worth of statements, you may use an alternative account (like a personal bank account). Fill out as much information as you can and upload the required information. If youd prefer not to provide this information, you may attempt to refund the transactions and the associated fees and request payment from your customer(s) outside of Square. While the review is occurring, we hold the funds to ensure that we understand what they are for and how your business is run so we can guarantee a safe trading environment. Follow the instructions on this page. To upload your documents, select Continue. You can fax the documents to us. If you dont have three months worth of statements, you may use an alternative account (like a Personal bank account). Well continue to update our status page with more information. Note: If the bank account in question is new, you can provide bank statements of a personal account you own. Select View to review your submitted documents. Your bank or bank account isn't verified, or you haven't linked your account to Square. Looking at the support page, and asking the chat bot, they ask you to fill up the confirmation page thru an alert icon that you are supposed to get, but I don't. Were looking for communication between you and your customer that shows us what your customer purchased and that they know what they purchased. What are some examples of government-issued documents? The maximum file size is 50MB. One important thing to take note of is that you also have limits on how much cash you can withdraw from an ATM using your Square Debit Card. Will I have to submit more information each time I accept a payment? Youll receive an email within one to two business days after the review, letting you know if more information is needed, or when you can expect to see the deposits resumed to your bank account. To comply with these obligations, we may need to review accounts and the activity taking place on them. Please provide three months of your most recent bank statements for your linked bank account. All of our pages are secure, served via SSL/TLS. few days later, transfer option got . These are ongoing and dont just apply at the account opening stage. After a few transactions, he got an email informing him that his account was being deactivated. Youll receive an email within one to two working days after the review, letting you know if more information is needed, or when you can expect to see the deposits resumed to your bank account. Use a web browser such as Safari, Google Chrome or Firefox on a laptop, desktop computer, or mobile device. Get Started with Square Online Checkout Links. Please provide three months of your most recent historical merchant processing statements. Were experiencing issues that may affect your Square services. I gave them all the verification they asked for, and now MY money is gone for a supposed 90 days, maybe even longer, maybe forever. 2. Its important to use the cover page we provide without it, we wont be able to match your documents to your account, which will delay our ability to review your account. We ask for information about your business because its important to us that Square is a safe place to do business. Seeing the bank statements will also help us to understand how the business operates. How many recipients can I send my transfer to. How can I send them to you? We dont request information from you after each payment. If you receive a new request while you have an information request in progress and need to send your supporting documents to us, select Start to respond to the new request. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The maximum file size is 50 MB. We are committed, however, to helping you process transactions in a way that keeps your business safe. Your current balance is below the minimum transfer amount after fees: $25 minimum for instant transfers and $1 minimum for same-day transfers. Under Transfer Schedule > select Manual. Why am I being asked to complete this electronic form? If you are the global admin, please add yourself as the site administrator via Site settings> Site Collection Administrators, then start the workflow. You can help us avoid the need to ask you for more information by learning more about potential sources of fraud and following a few best practices around Tap Transfer out. Privacy Policy. Please provide three months of your most recent historical merchant processing statements. I cant upload any files. Some impression, I'll never use them again. What if I dont have all the requested information? In order to enable JavaScript, please follow these instructions depending on which browser you use: Firefox,Google Chrome or Safari. Attach bank statements from the last three months in PDF format. These statements should show all debits and credits and the monthly balance summary. Square has a wide range of legal and regulatory obligations it must meet when providing account services to its customers. In order to enable JavaScript, please follow these instructions depending on which browser you use: Firefox,Google Chrome or Safari. I cant upload any files. Questions requiring a reply can be sent from the contact link at the top of this page. Fill out as much information as you can, then click. So square suspended my account because it does not like the products I sell. The right provider cultivates many banking relationships, which they'll leverage to help you land a dedicated merchant account. Please provide three months of your most recent bank statements for your linked bank account. Click Choose File in the confirmation form. There are likely some questions marked as optional in brackets. Yes. The quicker you complete the form, the quicker your transfers may resume. How long does the account review process take? What will happen to my account if I dont complete this form? To ensure the financial security of both you and your customers, Square needs to collect additional information about the payments youve recently accepted before transferring your held funds. Helpful Tip: Ensure JavaScript is enabled in your browser. I cant scan these documents. The information we request is strictly confidential and used only for the sole purpose of further understanding your business. If the submitted documentation isnt sufficient, our Account Services team will contact you for additional information. You can help us avoid the need to ask you for more information by learning more about potential sources of fraud and following a few best practices around In order to enable JavaScript, please follow these instructions depending on which browser you use: Firefox,Google Chrome or Safari. Answer (1 of 3): Hi Angela! We dont request information from you after each payment. Thanks, we'll work on improving this article. Square is committed to keeping your information safe, secure and private. We launch new features frequently, so you can expect to see regular updates and improvements. What are some examples of transaction documentation? Were looking for documentation to verify your business and the goods or services your business provides through Square. The review process is set at one to two business days. Request history shows your completed information requests. The review process is set at one to two business days. Square is also certified PCI compliant. "Our account services team has reviewed your account and found a pattern of transactions . Helpful Tip: Ensure JavaScript is enabled in your browser. Please provide three months of your most recent historical merchant processing statements. Here, you can monitor the status of your requests and make updates to your responses until we start reviewing them. If that doesnt help, try using a different browser or device. If you dont want to provide the requested information, you may refund the transactions and request your customers complete their payment(s) outside of Square. Please provide the signed contract(s) for the customer(s) listed. These are ongoing and dont just apply at the account opening stage. If you do not have access to online banking, ensure that screenshots or photographs include your account number and sort code for verification. First, fill out all fields on the form that dont require file uploads. We recommend that you make several transfers in order to limit the number of downloads on each of them. To comply with these obligations, we may need to review accounts and the activity taking place on them. Accepted file formats include HEIC, JPG, JPEG, PDF, PNG and TIFF. This feedback is used only to improve this Support Centre article and is not sent to our Support team. $25,000 per day. What should I do? Use statements from the bank account linked to your Square account. Were experiencing issues that may affect your Square services. To ensure the financial security of both you and your customers, Square needs to collect additional information about the payments youve recently accepted before transferring your held funds. The quicker you complete the form, the quicker your transfers may resume. In this section, you can review questions similar to ones you may receive during a review, along with documentation request examples. Of course, don't hesitate to contact us if you need more information. Your transfers are likely suspended because we noticed some unusual activity on your Square account. 1. You can fax the documents to us. Accepted file formats include HEIC, JPG, JPEG, PDF, PNG and TIFF. Were looking for documentation to verify your business and the goods or services your business provides through Square. It is likely an optional question, so feel free to skip if it isnt applicable. If I dont have a registered business, what can I send you? The review process is set at one to two business days. Square doesn't have transfer limits with our automatic or manual transfer schedules. I cant scan or take a photo of my documents. For more information, read our Security Policy and Privacy Policy. Square has a wide range of legal and regulatory obligations it must meet when providing account services to its customers. Use a web browser such as Safari, Google Chrome or Firefox on a laptop, desktop computer, or mobile device. Please fill in the provided form to the best of your ability. - Is Square the right platform for a consultant who intend to provide Cloud Consultancy services. We keep Square secure for all sellers by knowing the details of how you run your business like the kinds of goods and services you sell, how you bill your customers and the way you manage your cash flow. accepting payment cards. Use a mobile web browser such as Safari or Google Chrome to log in to your online Square Dashboard (not the Square POS app). Transfers Suspended FAQ To ensure the financial security of both you and your customers, Square needs to collect additional information about the payments you've recently accepted before transferring your held funds. Find answers to commonly asked questions about your Square account or suspended deposits. Find answers to commonly asked questions about your Square account or suspended deposits. Well continue to update our status page with more information. We dont request information from you after each payment. Why didnt you ask for this information when I signed up for Square? We ask for information about your business because its important to us that Square is a safe place to do business. Accepted file formats include HEIC, JPG, JPEG, PDF, PNG and TIFF. What if I dont have all the requested information? Thanks for your question! Were looking for communication between you and your customer that shows us what your customer purchased and that they know what they purchased. Cookie Notice Here, you can monitor the status of your requests and make updates to your responses until we start reviewing them. Transfers Suspended FAQ To ensure the financial security of both you and your customers, Square needs to collect additional information about the payments you've recently accepted before transferring your held funds. To initiate a manual transfer from your online Square Dashboard: Request history shows your completed information requests.

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